Your partner for security – MedX5

For over 25 years, MedX5 has stood for reliability and expertise in defibrillators and safety technology. Our goal: to offer you comprehensive, professional service that leaves nothing to be desired. Every customer receives our " Gold Service "—regardless of the number of devices or the size of the company. Because we believe: safety is equally important for everyone!

Free consultation – The first step to maximum security

Are you unsure how many defibrillators your building or premises need? Our free consultation will provide the answers! Together, we'll determine the optimal number of devices and plan their best locations for easy access in an emergency.

Why a defibrillator is often not enough:

  • Large buildings or extensive sites require strategically placed equipment .
  • Rapid access can drastically increase the chances of survival in the event of sudden cardiac death.

If your budget is tight, we offer flexible rental and leasing options . These are not only financially attractive, but often include additional benefits such as guaranteed maintenance and a replacement service.

Instruction and training – Become a lifesaver

We prepare you and your team optimally for emergencies. In addition to the mandatory training according to the Medical Devices Operator Ordinance (MPBetreibV) , which we conduct online or on-site, we offer comprehensive resuscitation training:

  • Practical exercises: Learn how to perform CPR and how to use a defibrillator correctly in realistic scenarios .
  • Different environments: We simulate different emergency situations so that you are prepared for any challenge.
  • Easy to use: Modern AEDs guide you step by step through the rescue process – you can't go wrong!

Our training courses will help you overcome your fear of helping and become a lifesaver.

Technical Service – For defibrillators you can trust

Our technical service ensures that your defibrillators are always ready for use . We handle all necessary inspections and maintenance in accordance with legal requirements, so you can focus on what matters most.

Our services at a glance:

  • Safety technical inspection (STK) according to § 12 MPBetreibV: We thoroughly test your devices every two years.
  • Replacement of wear parts: Batteries, electrodes and other components are replaced as needed.
  • Software updates: To keep your devices up to date.
  • Free loaner device during maintenance: We will provide you with a replacement device free of charge so that your safety is not interrupted.
  • Free loaner device after use: If your defibrillator needs to be checked or serviced after an emergency use, we will provide you with a loaner device free of charge – so that a functioning AED is always available.
  • Documentation: All tests are precisely documented in accordance with legal requirements and recorded in the medical device logbook.

Service agreements for multiple devices or locations

Do you have multiple defibrillators or locations that need maintenance? We offer customized service agreements that save you time and effort. This way, you can rest assured that all devices are regularly serviced and checked – without any added stress.

Why MedX5?

  • 25+ years of experience: We are experts in the field of defibrillators and safety technology.
  • Comprehensive service: No distinction between customer classes – everyone receives the " Gold Service ".
  • Flexible financing: Rental and leasing options make getting started with security technology even easier.
  • Free loaner equipment: We always provide you with a replacement device during maintenance or after a deployment.
  • Resuscitation training: We train you and your team in chest compressions and the safe use of a defibrillator – online or on site.
  • Sustainability: As an ISO 14001 certified company, we focus on environmentally friendly processes.

Our service packages – transparency that convinces:

  • Standard service: Inspection and maintenance from €90 net per device.
  • Gold Service: Comprehensive maintenance including loaner device, software updates and documentation from €180 net .
  • The alternative! Choose a HeartSave defibrillator with LTE or WiFi connectivity. 24/7/365 monitoring and control.

Contact us today for your personalized offer and find out how we can best support you!

➡ Get free advice now!

To the service

FAQ - Service

Are you wondering what makes MedX5 special? Here you will find answers to our service advantages, from individual advice to technical support. Learn more about our quality standards, training and how we integrate seamlessly into your existing processes. Discover how MedX5 maximizes your safety in emergency situations!
1

Why MedX5? What are the main service benefits?

MedX5 offers a wide range of emergency medical equipment, including automated external defibrillators (AEDs), first aid kits and other life-saving devices. These products are of high quality and meet the latest medical standards.

2

Why is MedX5 consulting service better?

One of the outstanding aspects of the MedX5 service is the individual advice. We analyze the specific needs of each customer and offer tailor-made solutions that are optimally adapted to the specific environment and requirements. This can range from small businesses to large companies and public institutions.

3

Does MedX5 also have technical service?

We not only sell equipment, but also offer a comprehensive maintenance service. This includes regular checks and maintenance of the equipment to ensure that it is always ready for use and in perfect condition. This service offers customers additional security and reliability.

4

MedX5 training. What's special about it?

A key feature of the MedX5 service is the comprehensive training and education programs on the use of defibrillators and the performance of resuscitation measures. These courses are conducted by experienced professionals and cover all aspects of first aid and the use of AEDs. The courses are practice-oriented and designed to provide participants with the necessary knowledge and skills to act safely and effectively in emergency situations.

5

I already have a first aid supplier. Can I still become a MedX5 customer?

MedX5's products and services are designed to integrate seamlessly into the existing processes and structures of a company or facility. This makes the devices easier to implement and use and ensures that they can be deployed quickly and effectively in an emergency.

6

What are the benefits of MedX5 being ISO 13485, ISO 14001 and ISO9001 certified?

MedX5 ensures that all products and services offered comply with current legal regulations and standards. This gives customers the assurance that they comply with all relevant safety and health regulations. In addition, every employee is committed to adhering to internal quality guidelines.

MedX5 ensures that all products and services offered comply with current legal regulations and standards. This gives customers the assurance that they comply with all relevant safety and health regulations. In addition, every employee is committed to adhering to internal quality guidelines.

7

Is a safety inspection mandatory for all defibrillator operators?

Section 12 paragraph 2 removes the previously required obligation to carry out safety checks for automatic external defibrillators (AEDs) installed in non-public spaces, provided that the AED is self-testing and the operator carries out regular visual inspections. This obligation has long since ceased to exist for AEDs accessible in public spaces. This also responds to the uncertainty that exists in practice when it comes to distinguishing between non-public and public spaces.

The "STK-exempt" AEDs can only be those that independently carry out daily, weekly and monthly internal functional analyses at regular intervals and display possible faults on the display of the defibrillator. The proposed exemption can only be justified in cases where the manufacturer can simultaneously ensure and prove, on the basis of risk management in accordance with ISO 14971, that the device is designed and manufactured in such a way that no additional hazard can arise if the STK is completely omitted.
Source: 23.05.2024 Ordinance of the Federal Ministry of Health

8

How often does a STK have to be carried out?

Safety checks may need to be carried out every two years.

9

What needs to be checked during a STK?

The operator must carry out the safety checks (STK) or have them carried out in accordance with the manufacturer's specifications and the generally applicable rules of technology. The STK carried out must be recorded and the test certificate given to the operator. The operator and the person carrying out the check must keep this until the next check.

10

What is checked during a safety check of a lay defibrillator?

The actual shock energy delivered is measured and documented using a calibrated defibrillator test device for three electric shocks (based on VF1, VF2, VF3)! The device memory is checked, the software version is updated if necessary and the application data (if available) is saved. Other settings such as alarm messages, LED displays, voice announcements and additional functions are checked and documented. Defibrillators that are equipped with WLAN/WiFi functions receive new batteries (if necessary).

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