Customer Service Agent (m/f/d)

If you're looking for more than just a job, you're looking for a meaningful role with real impact? Then you've come to the right place!

About Us

At MedX5, we work every day to save lives and protect first responders. As a leading company in defibrillator technology and lifesaving in German-speaking countries, we combine innovative medical technology with excellent customer service. As part of the globally active Safe Life Group, we combine the strengths of a dynamic specialist with the stability of an international market leader. Our dedicated team works passionately to make lifesaving technology accessible to everyone.

Your mission

As a Customer Service Agent, you are the critical interface between our customers and our life-saving products. You ensure that both end customers and our retail partners receive optimal support, thus directly contributing to our mission "Protect helpers - Save lives - Preserve values."

Your tasks

• You are the first point of contact for our customers and partners and ensure their professional support
• You will take over the complete order processing - from the preparation of offers to the creation of delivery notes and accompanying documents
• You support logistics by creating shipping documents (UPS) and assist with shipping if necessary
• You handle complaints independently and in a solution-oriented manner
• You maintain and manage customer data in our ELO system
• You actively support marketing campaigns and the creation of marketing materials
• You contribute to quality assurance by:
  o Participation in the implementation of ISO guidelines and QMS
  o Control and compliance with GDPR guidelines
  o Participation in the implementation of the new MDR 2021 rules
  o Collaboration on the QM Continuation Management Manual
• You are the important interface in communication with our suppliers
• You participate in tenders and support their processing
  

Your profile

Essential:

• You have completed commercial training or comparable qualification
• You ideally have some experience in customer service and/or internal sales

Desirable, but not mandatory:

• Experience in using ERP systems and document management systems (such as ELO)
• Basic knowledge of medical devices or medical equipment
• Initial experience with quality management systems (ISO 9001, ISO 13485)
• Knowledge of the GDPR and its practical implementation
• Experience in processing tenders
• Understanding of marketing basics

Your personality:

• You are a talented organizer and keep an overview even when faced with a variety of tasks
• You have an independent, proactive way of working
• You are a team player with strong communication skills
• You have a high willingness to learn and are open to new tasks
• You identify with our mission "Protect helpers - Save lives - Uphold values"
  
  

What we offer you

• A meaningful task with real impact: With us, you save lives!
• A motivated team with flat hierarchies and an open, informal culture
• Intensive training in our products and systems
  
• Flexible working hours
  
• 30 days of vacation for your relaxation
  
• Regular team events and joint activities
  
• Free coffee specialties at our coffee bar - because good ideas often arise over a shared cup of coffee
  
• Free employee parking
  
• Continuous training opportunities, including in the medical field
  
• A dynamic working environment in an international company
  
• The chance to become part of a strong, cheerful team
  
  

Your development

At MedX5, we support your personal and professional development. You'll benefit from our international network of experts and have the opportunity to further your education through regular training courses – including in the medical field.

Ready to save lives?

If you want to become part of our dedicated team and make a significant contribution to saving lives, then become part of our mission!
For your application we need:

• Your cover letter
• Your CV
• Your relevant certificates

Simply upload your comprehensive application documents in PDF format using the application form and tell us why you would like to join our team with your personality.
We look forward to getting to know you!
Your MedX5 team

Your MedX5 team

We look forward to getting to know you and saving lives together! Simply send us your application documents by email – we will get back to you as soon as possible.