HeartSine recall - HeartSine delivery stoppage

Offer to ensure your heart-safe location – replacement for HeartSine defibrillators

Dear HeartSine customer,

We would first like to apologize for the ongoing challenges caused by the supply situation at Stryker/HeartSine, the production halt, the safety measures, and the recall. Unfortunately, we still have no reliable information from the manufacturer that could clarify for you or us regarding a possible replacement of your affected devices or the availability of replacement cartridges.

As a responsible company and your sales partner, we see it as our duty to ensure that your heart-safe site remains operational. Since the manufacturer offers no prospect of a timely solution, we have taken action.

Our alternative: myPAD defibrillators from Metrax/Primedic

Since 2024, we have been offering a reliable and modern alternative to HeartSine defibrillators in partnership with Metrax/Primedic. With our exclusive distribution of the new myPAD defibrillators, we can now offer you an innovative solution that meets the highest standards.

The myPAD defibrillators are manufactured in Germany, are EU-MDR certified and comply with the German Medical Devices Operator Ordinance (MPBetreibV 2027). They offer the following key advantages:

  • Combined application for adults and children : No additional consumables required.
  • Up to 6 languages ​​selectable : Individually configurable from a total of 32 languages.
  • Optional manual or automatic shock delivery : For maximum flexibility.
  • High protection standard : Dust and water jet protection according to IP66.
  • Compact size : Only 15 x 15 x 7.5 cm.
  • Long-lasting consumables : Battery and electrode lifespan of 4 years (guaranteed), even with daily self-testing.
  • Complete set including accessories : Equipment bag and emergency accessories are included.
  • Manufacturer's warranty of 8 years : Long-term safety and reliability.

Optional extensions:

  • LTE remote data transmission and IoT package (compliant with MPBetreibV 2027).
  • Chest compression sensor electrodes for even more effective first aid.
  • LCD color screen for better visual support.
  • Rechargeable Li-ion battery with a lifespan of 12 years.

Our buyback offer for affected HeartSine customers:

We offer you the myPAD defibrillator with LED display in a complete set (optionally with manual or automatic shock delivery) at a special price.

Benefit from:

  • Attractive take-back conditions for your affected PAD-PAK or recalled devices.
  • Exclusive special conditions for you as a HeartSine customer .

Contact us now!

Our goal is to offer you a quick and straightforward solution to ensure your location remains heart-safe. Please don't hesitate to contact us for a customized quote.

HeartSine Rückruf - HeartSine Lieferstopp